Payment & Shipping

Shipping Information

Free shipping from 95€

Under 95€ the shipping will be charged with a flat rate of 2,90€. Your order will be shipped with the Austrian Post or DHL.

Cost-effective return shipment only 2,90€

Connect with a Clean Beauty Expert 7 days a week for questions and advice.

Shipping duration 2-4 days

We will do our best to ship your order as quickly as possible. If you have any questions, just get in touch with us.

Payment Intormation

30-day money-back guarantee

We are completely convinced of our products, which is why we offer you a 30-day money-back guarantee. Just get in touch with us.

Payment methods

Whether conveniently by credit card or Paypal. We have almost all payment methods. You decide what suits you best.

Secure payment

In our Store, you can pay securely and conveniently using all common payment methods.

FAQ

How high are the shipping costs?

Shipping is charged at a flat rate of 2.90€ Shipping is free for orders over 95€.

Can I return or exchange my shirt?

No problem! Simply contact us by email at support@namo-studio.com. We will take care of the smooth processing of your return. The flat rate for returns is 2.90€.

How long does shipping take?

We do everything we can to get your order to you as quickly as possible. Shipping usually takes 2-4 working days.

What secure payment methods are available?

There are numerous secure payment methods available in our store to make your purchase as convenient as possible:

Credit and debit cards:

Visa, MasterCard, American Express and Discover

PayPal, Shop Pay, Apple Pay, Google Pay, Klarna and bank transfer

Your payment details are in safe hands with us - all transactions are protected by SSL encryption. If you have any questions or need help with the checkout, you can reach out at any time.

My payment has failed, what should I do?

If your payment was not successful, you can try the following steps:

Check payment information:

Make sure that all details such as card number, expiration date and security code have been entered correctly.

Check account balance:

If you are using a debit card, make sure there are enough funds available in your account to complete the payment.

Try again:

Sometimes payments fail due to temporary network problems or checks by the bank. Wait a moment and try again.

Contact bank:

If the payment continues to be declined, your bank may have blocked the transaction for security reasons. Get in touch with your bank to clarify any problems. If the difficulties persist, please contact us. We will be happy to help you find a solution.

How do I contact customer service?

Write us an e-mail to support@namo-studio.com.

When will I receive an answer to my e-mail?

We always endeavor to reply within a few hours. In rare cases, it may take a little longer, for which we ask for your understanding.

I have a few questions. Is it possible to contact you by phone?

Due to time constraints, we do not currently offer telephone customer service. Please send us an e-mail and we will get back to you as soon as possible.